How can we help?
Booking a trip
Search from the home page, pick a bus, flight or hotel, choose your seats or room, then add traveller details at checkout.
The seats you pick are held for 10 minutes while you check out, so nobody else can take them.
You can search and compare without one. To book, sign in and confirm your email address, so your tickets and updates have somewhere safe to go.
Creating an account takes a minute, or you can continue with Google.
We email your ticket the moment your booking is confirmed. Every booking is also kept in My bookings, where you can open it at any time.
Yes. Add each traveller's details at checkout; they don't need an account of their own. Make sure every name matches the traveller's ID.
Seats are held for 10 minutes once you start checking out. If the hold runs out, or another traveller confirmed first, we show you an up-to-date seat map so you can choose again.
You are never charged for a seat you didn't get.
Payments and fees
Tax of 5% on the base fare and a flat ₹49 convenience fee per booking.
Both appear in the fare breakdown before you pay. The total you see is the total you're charged.
Payments are handled by our payment partner over an encrypted connection. Your full card number never reaches our servers, and we don't store it.
If we take a payment but can't complete your booking (say the last seat went at the same moment), the full amount is refunded automatically and the checkout page tells you so.
Banks usually show the refund within 5–7 working days. If it hasn't arrived by then, contact us with the time of the payment and the amount.
Cancellations and refunds
Open My bookings, find the trip and choose Cancel. We show you exactly how much you'll get back before you confirm.
Cancel 24 hours or more before travel, 100% back; less than 24 hours before travel, 50% back. Once travel has started the booking can't be refunded.
The refund is worked out on the total you paid, including tax and the convenience fee.
Refunds go back to the payment method you used. Most banks show them within 5–7 working days of the cancellation.
Not yet. A cancellation applies to the whole booking. If only part of your group can't travel, contact us and we'll help.
Your account
Check your spam folder first. You can send a fresh link from Sign-in & security in your account; each link expires after 24 hours.
Choose Forgot password on the sign-in page. We'll email you a link that works once and expires after 30 minutes.
Yes. If you already have a password account with the same email, sign in with your password once and Google will be linked to it.
Open Sign-in & security in your account and choose Sign out everywhere. Every session ends straight away, including the one you're using.
On your trip
Carry a government photo ID that matches the name on your booking. Airlines and most hotels won't let you board or check in without one.
Your ticket shows the boarding point and departure time. Aim to arrive 15 minutes early; buses leave on schedule.
They're reserved for women. Choose one only if the traveller who'll sit there is a woman.
Each hotel sets its own check-in and check-out times. You'll find them on the hotel's page and in your booking.