Cancellation policy

You can cancel any confirmed booking yourself. How much you get back depends only on how long before travel you cancel:

Travel means the scheduled departure time for a bus or flight, and the check-in date for a hotel. The percentage applies to the total you paid, including tax and the convenience fee.

1. Sign in and open My bookings.
2. Find the trip and choose Cancel.
3. Check the refund we show you. That is the exact amount you will get back, worked out at that moment.
4. Confirm. The booking is marked as cancelled straight away.

The cancelled booking stays in My bookings, showing the refund amount and its status.

The time before travel is measured from the moment you confirm the cancellation to the scheduled departure or check-in, in Indian Standard Time. A cancellation confirmed at 9:01 for a 9:00 departure the next day falls in the later tier.

A cancellation applies to everyone on the booking. Cancelling for some travellers while others still travel isn't available yet. If part of your group can't travel, contact us and we'll do what we can.

If the bus operator, airline or hotel cancels your trip, you get a full refund of everything you paid, whatever the timing.

If they make a significant change, such as moving the departure by more than [N] hours, you can choose between the changed trip and a full refund.

Refunds go back to the payment method you used. How long they take is covered in our Refund policy.

If you can't cancel online, or think a refund is wrong, write to support@tripthrillers.com with your booking reference. We're available 24 hours a day, 7 days a week.